Refund & Cancellation Policy

01Overview

This policy explains how refunds and cancellations work for products and services offered by SatmeriX Market Research Pvt Ltd (“SatmeriX”, “we”, “us”). It applies to syndicated research reports, custom research, competitive intelligence, market sizing and forecasting, consulting and advisory, and due diligence support.

Where a written proposal, quotation, order form or service agreement contains different terms, those terms apply to that purchase.

02Syndicated research reports

Our reports are digital products delivered by email or download, usually as PDF and Excel files. Because the content is delivered electronically and cannot be returned, report purchases are generally non-refundable and non-cancellable once the report has been delivered or made available for download.

We encourage you to request a free sample chapter or executive summary and to speak with an analyst before purchasing, so you can confirm the report meets your needs.

03Custom research & advisory

Custom research, consulting and advisory work is scoped and priced for your specific requirement. Refund and cancellation terms for these projects are set out in the proposal or agreement we share with you before work begins.

As a general rule, fees for work already completed, and any third-party costs already incurred, are not refundable.

04Cancellation

• You may request cancellation of an order before the report or deliverable has been sent to you.
• Cancellation requests must be sent in writing to sales@satmerix.com with your name, company and order details.
• Once a report has been delivered, or custom work has started, cancellation may not be possible, or may be subject to charges for work already done.
• SatmeriX may cancel an order if the requested report or service cannot be delivered. In that case, you will receive a full refund of the amount paid for that item.

05When refunds are issued

We will review a refund request and may issue a full or partial refund in situations such as:

• You were charged more than once for the same order.
• You were charged an incorrect amount.
• The report or deliverable was not delivered, or the files are corrupted, and we are unable to resolve the issue within a reasonable time.
• The product delivered is materially different from what was described at the time of purchase.
• An order was cancelled by SatmeriX, or is eligible for cancellation under section 4.

Refunds are not provided because of a change of mind, a change in your business needs, or because you did not review the available sample before purchasing.

06How to request a refund

• Email sales@satmerix.com with your order details, the email used for purchase, and the reason for your request.
• We will acknowledge your request and may ask for additional information.
• If your request is approved, the refund will be sent to the original payment method. Processing time depends on your bank or payment provider.

Any applicable bank, payment gateway or currency conversion charges may not be refundable.

07Contact us

If you have any questions about this policy, please contact us at sales@satmerix.com. We may update this policy from time to time; the version published on this page applies to purchases made after the update.