Privacy Policy

01Overview

This Privacy Policy explains how SatmeriX Market Research Pvt Ltd (“SatmeriX”, “we”, “us”) handles information submitted through this website, including our enquiry forms, sample requests and chat assistant.

By using this website or submitting your details, you agree to the practices described in this policy.

02Information we collect

• Details you provide: your name, business email, company, phone number, industry of interest, and the message or requirement you describe in our forms.
• Chat conversations: messages you type into the chat assistant, which are included with your enquiry if you choose to send your details to an analyst.
• Technical information: the page you submitted a form from, and basic data your browser sends automatically, such as browser type, device type and approximate usage of the site.

Please do not send sensitive personal information (such as financial account or government ID numbers) through our forms or chat.

03How we use information

• To respond to your enquiry, sample request or custom research request.
• To send you the sample chapters, quotes or reports you ask for.
• To follow up about your requirement and share relevant research, where you have agreed to be contacted.
• To maintain, secure and improve this website and our services.
• To comply with legal obligations and protect our rights.

04Forms & chat assistant

When you submit a form or send your details through the chat assistant, your information is delivered to our team by email. We use a third-party form-delivery service to transmit these submissions, which means your submission passes through that provider’s systems before reaching us.

The chat assistant answers common questions instantly using pre-written information. If you ask to speak to an analyst, your details and a transcript of the conversation are sent to our team so we can help you properly.

05Cookies & browser storage

The chat assistant stores your conversation and whether the chat window is open in your browser’s session storage so it can continue across pages. This data stays in your browser and is cleared when you close the browser tab or window.

If we use analytics or similar tools in the future, they may set cookies to help us understand how visitors use the site. You can control or delete cookies through your browser settings.

06Sharing of information

We do not sell or rent your personal information. We may share it only:

• With service providers that help us operate the website, deliver form submissions or send email, under appropriate confidentiality obligations.
• Where required by law, court order or a valid request from a public authority.
• To protect the rights, safety or property of SatmeriX, our clients or others.
• In connection with a merger, acquisition or sale of business assets, in which case we will ensure the information stays protected.

07Retention & security

We keep enquiry information only as long as needed to respond to you, maintain our business records and meet legal requirements. We use reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

08Your choices & rights

Subject to applicable law, you may ask us to:

• Tell you what personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your information, or stop contacting you for marketing.

To make a request, email sales@satmerix.com from the address you used when contacting us. We may need to verify your identity before acting on a request.

09Third-party links

This website may link to other sites, such as our LinkedIn and Facebook pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their policies.

10Changes & contact

We may update this policy from time to time. The version published on this page applies from the date shown at the top. If you have any questions about this policy or how we handle your information, contact us at sales@satmerix.com.